How to delete your Filter account and the data that goes with it, and how to ask us to delete anything else we hold about you.
Delete your Filter account
You can delete your account yourself, at any time:
- On this site: sign in, tap your photo, choose View profile, then Delete Account.
- In the app: open your account page and tap Delete Account.
To make sure it’s you, you may be asked to sign in again first. Your account is shared across Filter’s city guides, so deleting it in one guide deletes it in all of them.
If you can’t sign in, email [email protected] from the address on your account and we’ll delete it for you.
What’s deleted
Straight away, when you delete your account:
- your profile: name, email address, photo and the line about yourself
- the shops you saved to Favourites and Want to go, with your reasons and notes
- your coffee preferences
- check-ins and their photos
- edits and story material you sent, and the photos you uploaded
- claims to a shop or brand; a confirmed claim is withdrawn, so you no longer manage it
- invites you sent that haven’t been accepted
- your sign-in, and for an Apple account, your permission for Filter to use Sign in with Apple
What stays
- Anything you sent that is still waiting for an editor is kept without your name or email until it has been checked.
- Changes already made to the guide stay, without your name.
- If you turned on notifications in the app, your device stays registered for them but is no longer linked to you. Turn notifications off in your device settings to stop them.
Other data we hold
Some data isn’t part of an account. Email [email protected] and we’ll delete it:
- emails you’ve sent us
- the email address you gave with a suggested update
- your phone number and WhatsApp messages, if you update a shop through us on WhatsApp
Tell us which address or number to look for. We’ll confirm once it’s done, within one month.
Google Analytics data isn’t linked to your name or account, so we can’t find yours to delete it. It’s deleted automatically after 14 months.
Settings Istanbrew keeps in your browser never leave your device. Clear them by clearing this site’s data in your browser settings.
More about your data
Our Privacy Policy covers everything we collect, why, and your other rights. Questions: [email protected].
